Our Scope of Service
A clean healthcare environment plays an important role in protecting patients, staff and visitors. Our medical cleaning services focus on hygiene, high-touch surface sanitisation, presentation and consistent cleaning protocols, with each service tailored to the requirements and operating hours of your facility.
01. Reception & Waiting Areas
Detailed cleaning of reception desks, seating areas, entry points and shared spaces to maintain a clean, professional and welcoming environment for patients and visitors.
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02. Consultation and Treatment Rooms
Routine cleaning and sanitisation of accessible surfaces within consultation, examination and treatment rooms, completed in accordance with the agreed site-specific cleaning scope.
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03. High Touch Point Sanitisation
Focused sanitisation of frequently contacted surfaces including door handles, light switches, handrails, counters, shared equipment touchpoints and other nominated high-contact areas.
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04. Bathrooms & Patient Ameneties
Thorough cleaning and sanitisation of toilets, basins, fixtures, mirrors, partitions and surrounding surfaces, with consumables replenished where included within the service agreement.
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05. Floors & Surface Maintenance
Vacuuming, mopping and scheduled floor care across clinical and non-clinical areas, with particular attention given to maintaining hygienic and professionally presented flooring.
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06. Staff Rooms & Kitchen Areas
Cleaning of staff kitchens, break rooms and communal areas including benches, sinks, tables, appliance exteriors and floors to support a clean environment for healthcare personnel.
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07. Waste & Clinical-Area Support
Collection and removal of general waste and replacement of bin liners, with waste handling procedures tailored to the facility’s requirements. Clinical waste can be managed only where specifically agreed and appropriate procedures are in place.
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08. Internal Glass & Touchpoint Cleanig
Touchpoint Cleaning Cleaning of internal glass, entry doors, partitions and other presentation surfaces, helping maintain a professional appearance while addressing fingerprints and frequently touched areas.
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09. Scheduled Cleaning & Site Specific Protocols
Cleaning programs can be structured around operating hours, patient flow and individual facility requirements, with task schedules developed to provide consistency across every service.
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10. Quality Assurance & Site Inspections
Ongoing quality checks, documented cleaning requirements and periodic site inspections help ensure the agreed scope is being consistently delivered and any concerns are identified and addressed promptly.
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How it works
Common Questions
01. What' areas of a medical centre can you clean?
Our cleaning scope can cover reception and waiting areas, consultation and treatment rooms, staff areas, kitchens, bathrooms, administrative spaces, floors, internal glass, high-touch surfaces and other agreed areas throughout the facility.
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02. Can cleaning be completed outside our operating hours?
Yes. Cleaning schedules can be arranged around your facility’s operating hours to minimise disruption to patients, practitioners and staff, including early morning, evening and after-hours services.
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03. Do you follow infection-control and hygiene procedures?
Our cleaning programs can be structured around the hygiene requirements and site-specific procedures of each healthcare facility. Cleaners are provided with clear scope instructions, appropriate equipment and procedures for the areas they are responsible for.
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04. Do you focus on high-touch surfaces?
Yes. Frequently touched areas such as door handles, light switches, reception counters, shared surfaces and other identified touchpoints can be incorporated into the regular cleaning schedule.
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05. Will we have the same cleaner attending our medical centre?
Where practical, we aim to provide continuity by assigning a consistent cleaner or cleaning team to your facility. This allows them to become familiar with your layout, expectations, access requirements and agreed cleaning scope.
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06. Can you develop a customised cleaning schedule for our practice?
Absolutely. Every healthcare environment operates differently. Following a site assessment, we can develop a cleaning schedule based on the size of the facility, patient traffic, operating hours, required frequency and areas requiring additional attention.
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07. Do you provide your own cleaning equipment and products?
Yes. We can provide the equipment and cleaning products required to complete the agreed scope. Where a facility has specific product, disinfectant or equipment requirements, these can be discussed and incorporated into the cleaning plan.
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08. How do you maintain consistent cleaning standards? We use clearly defined scopes of work, cleaner instructions and ongoing quality checks to help maintain consistency. Any concerns can be communicated to our team so they can be addressed promptly and incorporated into future service requirements.
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09. Can you provide additional or periodic deep cleaning?
Yes. In addition to routine cleaning, periodic detail cleaning can be arranged for areas requiring additional attention, such as floors, internal glass, detailed surface cleaning and other agreed areas.
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10. How do we receive a quote for our medical centre?
We recommend beginning with a complimentary site assessment so we can understand your facility, cleaning requirements and preferred schedule. We can then provide a transparent, tailored quotation based on the agreed scope of service.
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Our Four Phases of Health Care Clean
01. Prepare & Assess
Before cleaning begins, we assess the environment, identify priority areas and high-touch points, and follow the site-specific cleaning requirements established for the facility.
02. Clean & Remove
Visible dirt, dust, spills and surface contamination are systematically removed across consultation rooms, waiting areas, amenities, staff spaces and other areas included within the agreed scope.
03. Hygiene-Focused Detailing
Additional attention is given to frequently touched surfaces and priority areas, including door handles, switches, counters, shared touchpoints and other surfaces identified within the cleaning plan.
04. Inspect & Reset
The final phase focuses on presentation and quality. Areas are checked against the agreed scope, equipment is returned appropriately, waste is managed as required, and the facility is left clean, orderly and ready for the next operating period.
risk management
Servicing Melbourne Wide
MK Facility Group proudly delivers professional commercial cleaning services across metropolitan Melbourne. From corporate offices and medical centres to schools, childcare facilities, industrial sites and commercial properties, our team is equipped to service businesses throughout the CBD, inner suburbs and surrounding metropolitan regions with reliable, high-quality cleaning solutions.
Call us today for a no obligation complimentary site visit
We will send one of our professional staff at no cost to meet you and discuss how we can make a change in your work space
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